Our Promise

Our claims service will be fair, consistent, and timely. We understand the stress your members and customers experience when processing a claim for benefits, and we will do everything possible to make that process smooth and efficient.

For Consumers

Please visit our For Consumers - Claim Process and Forms page for all consumer claim information, resources and Frequently Asked Questions (FAQ's).

For Dealers, Financial Institutions and Representatives
    GAP Claims

    • Initiate a Claim with our GAP Claim Worksheet.
    • How to check GAP Claim status:
      • Registered users please log in.
      • Receive automated status emails when you provide our Claims department with your email address (financial institutions may also receive these updates when they provide an email address).
      • Use e-Claims (non-registered users such as financial institutions).
    Vehicle Service Contract and Mechanical Breakdown Claims

    For OwnerGUARD Vehicle Service Contract and Mechanical Breakdown Claims please contact the administrator at (800) 900-6229.